We do not offer refunds or accept returns unless there is a manufacturer’s defect or the item arrives damaged. When purchasing a personalized item, please make sure that you are entering the correct name (with the correct spelling) to be printed on the mug.
Additional non-returnable items:
- Downloadable products (templates, printable items, etc.)
- Personalized physical items (unless manufacturer defect)
Contact us at firstname.lastname@example.org for questions related to refunds and returns.